6 Emotional Intelligence Secrets from a Former CIA Agent

source: https://www.cnet.com/tech/computing/openais-gpt-store-now-offers-a-selection-of-3-million-custom-ai-bots/ OpenAI's GPT Store Now Offers a Selection of 3 Million Custom AI Bots The AI company is taking the next step to make its ChatGPT technology more approachable with apps that are interesting, helpful and entertaining. stephenshankland.jpg stephenshankland.jpg Stephen Shankland principal writer Stephen Shankland has been a reporter at CNET since 1998 and writes about processors, digital photography, AI, quantum computing, computer science, materials science, supercomputers, drones, browsers, 3D printing, USB, and new computing technology in general. He has a soft spot in his heart for standards groups and I/O interfaces. His first big scoop was about radioactive cat poop. Expertise processors, semiconductors, web browsers, quantum computing, supercomputers, AI, 3D printing, drones, computer science, physics, programming, materials science, USB, UWB, Android, digital photography, science Credentials I've been covering the technology industry for 24 years and was a science writer for five years before that. I've got deep expertise in microprocessors, digital photography, computer hardware and software, internet standards, web technology, and other dee See full bio Stephen Shankland Jan. 10, 2024 11:10 a.m. PT 3 min read OpenAI CEO Sam Altman stands in front of a black screen that shows the term "GPTs" in bold white letters during a developer event in November 2023. OpenAI CEO Sam Altman announces custom AI apps called GPTs at a developer event in November 2023. Stephen Shankland/CNET OpenAI on Wednesday opened its GPT Store, an app store for special-purpose AI chatbots based on its ChatGPT chatbot technology. A range of GPT custom apps are available, including AllTrails personal trail recommendations, a Khan Academy programming tutor, a Canva design tool and a book recommender. The GPT Store is designed to promote and categorize GPTs, making it easier to find what you're looking for or discover what you didn't even know you wanted. Anyone who subscribes to OpenAI's $20-per-month ChatGPT Plus subscription can run the GPTs. Subscribers can also create their own GPTs, even without programming expertise. Other examples of GPTs available now include a fitness trainer, laundry buddy washing label decoder, music theory instructor, coloring book picture generator, haiku writer and the Pearl for Pets for vet advice. The GPT Store features a variety of GPTs created by OpenAI business partners as well as those from the broader ChatGPT community who collectively built 3 million GPTs since OpenAI launched the technology in November. ChatGPT is a chatbot based on the company's GPT-3 and GPT-4 large language models. GPTs are custom versions of ChatGPT tailored for a specific purpose and augmented with their own extra information. The GPT Store at launch features four promoted GPTs, six top-trending GPTs, and categories for Dall-E graphics, writing, productivity, research, programming, education and lifestyle. Read more: AI Chatbots Are Here to Stay. Learn How They Can Work for You If successful, the GPT Store would mark a new moment making AI technology more approachable, useful and profitable, cementing OpenAI's leadership in the area as a company that consumers value. The GPT Store is a parallel to Apple's App Store for iPhone apps. And like that and other app stores, the GPT Store will offer a way for GPT creators to profit from use of their GPTs. How exactly that will work is unclear, but it'll begin by the end of March. "As a first step, US builders will be paid based on user engagement with their GPTs," OpenAI said in a statement. "We'll provide details on the criteria for payments as we get closer." A screenshot of OpenAI's GPT Store shows promoted and trending AI apps OpenAI's GPT Store features promoted and trending AI apps followed by several categories, like research, writing and productivity. Screenshot by Stephen Shankland/CNET The company has let people build their own GPTs but so far has only let them share GPTs through the cumbersome process of copying and pasting web addresses. That's set to change now. "We want to let you know that we will launch the GPT Store next week," OpenAI told developers on Jan. 4, according to several GPT creators. That's a bit later than the original November launch date OpenAI planned, but the company has been through some drama with the firing and rehiring of Chief Executive Sam Altman. App store operators like Apple and Google typically carve off a portion of app store revenue for themselves, often 30%. Just what OpenAI will do remains to be seen, but the company does plan to make GPTs into a new business for itself and for GPT authors. "Revenue sharing is important," Altman said at a press conference at the November announcement of GPTs. "We're going to pay people who build the most useful GPTs a portion of our revenue."

Emotional intelligence (EI) is not just a buzzword—it’s a critical skill set for effective communication, especially in high-stakes environments. Rupal Patel, a former CIA agent with an illustrious career briefing the likes of presidents and special ops units, recently shared her insights on what it truly means to possess high emotional intelligence when communicating with others. Drawing from her vast experience, Patel outlines six key behaviors that people with high EI consistently exhibit.

1. Unfazed by Status

One of the most striking characteristics of emotionally intelligent people is their ability to remain undaunted by the stature of those they are communicating with. Whether it’s a high-profile client or a superior, individuals with high EI focus on the essence of their message rather than getting distracted by the titles in the room. This approach fosters respect and effective communication, treating everyone with the same level of kindness and regard.

2. Preparation and Practice

Emotionally intelligent individuals understand the importance of preparation. Instead of dwelling on potential nervousness, they concentrate on practicing their delivery and mastering their material. Patel emphasizes the significance of rehearsing out loud, embodying a powerful persona, and familiarizing oneself with the necessary information until it becomes second nature. This preparation is key to overcoming fear and ensuring successful communication.

3. Perspective

Mistakes happen, but how you handle them can set you apart. High EI individuals recognize that not every interaction will go perfectly. However, they also know that a misstep isn’t the end of the world. The ability to acknowledge an awkward situation, perhaps even with humor, and then move past it is a hallmark of emotional intelligence. This resilience can earn you more respect from your peers.

4. Start Small

Great public speakers weren’t necessarily born that way; they improved over time. Patel points out that emotionally intelligent people seek out opportunities to practice their skills in less intimidating settings before tackling larger audiences. This gradual approach, from speaking at a PTA meeting to delivering a keynote address, allows for growth and confidence building in public speaking and communication.

5. Play to Your Strengths

Understanding and leveraging your strengths is another trait of emotionally intelligent communicators. They know which mediums and styles suit them best and can adapt their messages accordingly. Sometimes, a well-crafted email or letter can be as effective as a live speech, demonstrating that effective use of one’s voice doesn’t always mean speaking out loud in real-time.

6. Purposeful Communication

Finally, Patel underscores the importance of knowing why you want to use your voice. Emotionally intelligent people have a clear purpose behind their communication, whether it’s to advance their career, support a cause, or share a significant idea. This intentionality ensures that their communication is impactful and meaningful.

Rupal Patel’s transition from CIA briefings to corporate consultancy and international speaking engagements exemplifies the power of emotional intelligence in diverse settings. Her advice offers invaluable lessons for anyone looking to enhance their communication skills and make a difference in their personal and professional lives. Embracing these principles can transform the way we connect with others, making our interactions more effective and fulfilling.

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